Unopened boxes
Returnable within a stated window in most markets, provided the seal is intact. This is the standard policy and covers wrong shade or wrong power orders.
Opened boxes
Not returnable anywhere, for hygiene and regulatory reasons. Once the sterile seal is broken, the product cannot be resold.
Damaged on arrival
Covered. Photograph the packaging and the damaged lens before disposing of it, and contact the seller within the stated window.
Fit problems
A lens that does not fit is a clinical issue, not a product defect. A good seller will help you find the right base curve rather than simply refunding.
Wrong item shipped
Covered by the seller, including return shipping in most jurisdictions.
Frequently Asked Questions
Can I return opened lenses if they are uncomfortable?
Generally no. Contact the seller, but expect a fit consultation rather than a refund.
What if the power is wrong?
If the error is the seller's, it is covered. If you ordered the wrong power, it is usually not.
How long do I have?
Typically 14 to 30 days for unopened boxes. Check the policy before ordering.
