Typical transit times
US domestic 3 to 7 days; UK and EU 5 to 12 days; Japan 4 to 10 days; Singapore 3 to 8 days. Add time for customs inspection.
Duty thresholds
The US de minimis is high enough that most personal orders clear without duty. The EU and UK apply VAT from the first unit, with a low-value relief that varies. Japan applies duty above a threshold that changes periodically.
What customs may ask for
Product description, value, and occasionally the medical device registration. A clear commercial invoice prevents most holds.
Prescription orders
Some markets require the seller to hold a prescription on file. Having it ready speeds clearance.
If a parcel is held
Contact the carrier with the invoice and product details. Do not ask the seller to under-declare the value; that creates a bigger problem.
Frequently Asked Questions
Will I pay import duty?
Depends on your country's threshold. Check before ordering.
Can lenses be shipped in hot weather?
Yes, but avoid long transit in extreme heat and check the seal on arrival.
What if the parcel arrives damaged?
Photograph the packaging before opening and contact the seller.
